HP Office Jet printers are seen in almost every office today. With its amazing quality products, HP has spread its services all across the market. However, in addition to its quality, HP Printer is also famous for its hard-to-fix issues at times. If you are also an HP printer user, then you must be aware of these problems, including HP Printer in an Error state issue.
This issue can make the printer stop and cause hindrance in your work. The problem occurs when there is an issue in your printer itself. However, you can fix this with some troubleshooting, and this is what this post is about. We will take you through some fixes that you can try before contacting a technician.
Table of Contents
When HP Printer in Error State Appears?
There can be a few reasons why you need to resolve this error.
If you have recently updated your Window. This can work as a barrier in printer and system communication.
Another reason could be a weak internet.
You might also need to fix HP Printer Error State if there is an issue with the cables connecting your printer to the computer.
The error message appears on your computer screen in a pop-up window. After that, you are unable to run your printer unless you try and resolve the issue with the following fixes:
Fix 1: Check Printer Status
The first step that you can try here is checking if the printer status is offline. This can be one of the reasons behind the issue.
To start the process, go to the Start window and search for the Run command box.
You can also press the Ctrl key with R to open the dialog box directly.
Now, when the pop-up appears, type Control Panel in the given space.
Hit OK, and you will be directed to the Control Panel directly.
Here, look for the All Control Panel Items and click on that.
Thereafter, select Devices and Printers from the available list.
On the next page, you will find your printer. Right-click on that.
Furthermore, from the drop-down list, choose Use Printer Online. Remember, if you see the option Use Printer Offline, then you do not have to change the settings.
Once that is done, you can close the window and try running your prints again.
Fix 2: Set Printer in Default Printer Mode
HP Printer in Error State can also appear if you have not selected it as the default printer.
• To change the default printer settings, open the Run command box.
• You can locate it in the Start menu. Otherwise, just tap Ctrl+R simultaneously on your keyboards.
• Here, put Control Panel in the empty space and press Enter.
• Once the window is open, go to All Control Panel Items.
• Thereafter, select Devices and Printers, and you will find a list of all connected printers here.
• Right-click on the one that you are facing the issue with.
• Lastly, from the list, click on Set as the default printer, and you are good to go.
• You will notice a green tick on the printer icon. This indicates that the changes are done.
Fix 3: Run Printer Spooler Services
To resolve HP Printer Error State, you also need to check if the printer spooler services are running. If not, this is how you switch the setting:
To change this setting, you need to open the Run dialog box. Press Ctrl + R to do so.
Here in the search bar, type Services.msc and click on the OK button.
On the Services windows, scroll down the list and look for the Spooler option. Click on that.
Thereafter, on the following window, check if its current status says Running.
Next, click twice on the same and change its services settings to the Automatic option.
Once that is done, select the Apply button and save the edits.
After that, head to the Recovery window and change First Failure to Restart the Services.
Finally, click on the Apply option again.
Now, check if your printer is working.
Fix 4: Clean Printer Spooler Files
If the above fixes do not work, try cleaning the spooler files.
Firstly, go to the Windows options and open Local Disc C from there.
Next, from the long list of available options, locate System 32 and click on that.
On the next page, select Spool and then click on Printers from that window.
Eventually, you will find a list of many files. These all need to be deleted.
For this, go back to Spool, and instead of Printers, enter Drivers this time.
From here, choose w32×86.
Now, select all the files inside this folder and delete them.
Lastly, open the Spool window again and select Restart by right-clicking on the folder.
Fix 5: Reinstalling Printer Drivers
Another reason behind HP Printer in Error State could be working on incorrect drivers. To ensure that you download the right file, it is better to install it directly from the official website of HP.
Open the control panel from the Start menu on your desktop.
There, from the available options, select Devices, and Printers.
On the following page, click on Add a Local Printer option.
However, you can also visit HP’s official site and enter the model number of your printer and download the drivers.
Along with the drivers, ensure that you get the HP smart app installed too. This will help you get through the installation process.
Once the download is complete, follow the instructions available on the screen and finish the installation process.
Fix 6: Check The Connection and Restart Both Devices
If your printer still needs ways to fix HP Printer Error State, there is a chance that there is an issue with the connection between your desktop and printer. Check it and then restart the devices to resolve the issue.
If the devices are connected through an external cable, make sure you remove and put them back again. This way, you can ensure that they are not loose and are fixed perfectly.
For a Wi-Fi connection, you need to see if the internet speed is OK. Also, try changing the location of your printer in case of a weak connection zone.
Finally, after you check the mode of connection, restart your system from the Windows option.
Also, turn off the printer with the help of its power button and switch it on again.
Fix 7: Run Troubleshooter
To detect any more existing issues, run a troubleshooter.
Firstly, turn on your HP Printer and make sure that it is properly connected to the PC. If you are using Wi-Fi, check its speed. Otherwise, see if the cables are in place and properly attached.
Now, on your system and search Troubleshoot in the search bar of the Start menu.
From the available list, select Troubleshooting and wait for the tab to run.
Thereafter, click on View All option.
Here, locate the Printer in the drop-down list.
On the following page, select the Advanced tab to start the troubleshooter.
Finally, hit the Run as Administrator option and click Next.
This will run the troubleshooter.
Fix 8: Inspect the Paper Tray and Printer Cartridge
Although the above fixes are enough to answer How to fix HP Printer in Error State, if not, try the most obvious solutions:
Check if you have any paper in the tray or have you been going through the trouble unnecessarily.
If that is alright, make sure you check the printer cartridge. See if it has been jammed due to drying ink or if it has no ink. If so, remove it and refill the cartridge and then try printing with your HP printer.
Also, see if you are facing a paper jam situation. This could also be a reason behind the problem.
If you have landed on this page while looking for solutions to HP Printer in Error State, then we hope you must have gotten your answers. This post included 8 fixes that can help you get rid of this pop-up so that you can resume your work. Make sure you follow the steps properly if you want results. However, if you still fail to fix the problem, get in contact with our expert team. We work 24×7 to assist you whenever you require. Just send in your query via mail or give us a call, and we will help you through it.
FAQs on HP Printer in Error State
1. What are the reasons behind HP Printer Error State?
HP printers could be in an error state because of a lot of reasons. Some of them are as follows:
There can be a connection issue, such as bad connectivity or loose wiring.
Another reason could be improper printer drivers.
It can also occur if your printer is running offline.
Additionally, you might face HP Printer in Error State if you fail to delete Spooler service files.
Lastly, if the printer is not set as the default printer, the issue might irk you.
2. How can I reset my HP Printer in case of an error message?
If you need to reset your HP Printer, follow these steps:
To reset your HP printer, the first step is to remove the cable of the printer from the power socket.
Now, wait for 30 seconds and put it back again.
Next, locate the reset button on the printer and long-press it for at least 20-30 seconds.
Release the button when the lamp light on the device turns yellow and starts blinking.
Finally, the light will turn green and will eventually stop blinking once the reset is done.
3. What does the orange lamp light indicate on my HP printer?
If you see an orange light blinking on your printer, this means there is a physical issue with your printer. This might be with the cartridge, toner, or something with the cartridge settings.
4. How can I resolve the HP Printer error state issue?
In order to fix HP Printer Error State, try the following troubleshoots:
Check Printer Status
Set Printer in Default Printer Mode
Run Printer Spooler Services
Clean Printer Spooler Files
Reinstalling Printer Drivers
Check The Connection and Restart Both Devices
Inspect the Paper Tray and Printer Cartridge
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How to Fix HP Printer In Error State?
Jul 08, 2022
HP Office Jet printers are seen in almost every office...